Refund and Return Policy

The short version

Unopened material can be returned within 30 days of delivery for a full refund, less return postage. Opened or reconstituted vials cannot be returned, for the reason given below.

What can be returned

Because these are research materials, a vial that has left our control cannot be returned to stock.

A return has to be unopened with the seal intact, in its original packaging, and the batch has to match what we shipped you. We check the lot number against your order.

Opened or reconstituted material cannot come back into stock. Once a vial has left our control we cannot evidence how it was stored, and the certificate we publish for a lot only means anything if every vial behind it has been handled the same way.

How long you have

30 days from delivery. Delivery is the date shown by the carrier's tracking, not the date you placed the order or the date we dispatched it.

How to start a return

Contact info@nanopeptidelabs.com with your order number before sending anything back. Returns sent without being agreed first cannot be matched to an order or refunded.

Who pays return shipping

You pay return postage where you have changed your mind.

We pay it where the fault is ours or the carrier's — the wrong item, a damaged item, or a parcel that does not arrive. In those cases you are not out of pocket at all.

Restocking

No restocking fee. A return that meets the conditions above is refunded in full, less return postage where you are paying it.

How a refund is issued

Refunds go back to the original payment method. A card refund is returned to the card that paid; a Zelle payment is returned by Zelle to the sending account.

Five to ten business days from the point we approve the return. Your bank may take longer to show it, and that part is outside our control.

If your order arrives damaged, wrong, or does not arrive

Tell us within a reasonable time of delivery and send a photograph where something arrived damaged. Where we sent the wrong item, or the item was damaged in transit, or the parcel does not arrive, we resolve it at our cost — you are not out of pocket for our error or the carrier's.

Tell us within 7 days of delivery. For a parcel that never arrives, tell us within 7 days of the expected delivery date.

A replacement is the default resolution. If you would rather have a refund, say so and we will refund you instead.

Cancelling before dispatch

An order that has not yet shipped can be cancelled in full. Contact info@nanopeptidelabs.com with your order number.

Contact

info@nanopeptidelabs.com